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Got a question about ALOORA? You're in the right place! Our FAQ provides quick answers to common issues, helpful tips, and guidance to ensure you get the most out of AGROLAB’s online portal. Explore the sections below to find the information you need – fast and hassle-free.
Please note: It may occur that not all views in this FAQ are active in your account. If you cannot find the answer to your question, please contact your local Customer Service department.
General & support
ACCESS - How can I get ALOORA access?
Only AGROLAB customers can have an ALOORA account. To do so, you can download the access request form by clicking on the ‘Request form’ button on the login page. Fill in the form and send it to your Customer Relationship Manager or your Customer Service Team, at the site you work with.
ACCESS - I have forgotten my password, how can I create a new one?
You have to contact your customer service department. They will generate a new temporary password for you, you will receive it by e-mail. You can use this temporary password only once, but its use is unlimited in time. When you log in with the temporary password, ALOORA will invite you to create a new password.
ACCESS - Why do I need to fill in the request form before an account can be created?
By filling in this form you give permission to AGROLAB to show information about your company online in ALOORA. With ALOORA you can see your results, invoices and create orders, among others.
Beta test - Sometimes I see a pop-up telling me that there si a beta test for new features, I am obliged to do it?
No there is no obligation to participate to the beta test. Nevertheless, it can be a good opportunity for you to have a look on what will change, and take this test period to little by little integrate the changes.
CONTACT - How can I contact the laboratory or my account manager?
In case you cannot access your email you can use the contact form to contact your local Customer service department.
DOWNLOAD Library - My customer service department suggests I download tool files, but I can't find them.
These files can be found in the Academy & Download library. Click on the Help icon and select 'Academy & Download'. You will then find them in the File Library on the right hand side of your screen.
DOWNLOAD Library - What can I do with your AGROLAB import xlsx?
You can fill in sample data in this Excel and use it to import this data into an order.
HELP - How do I start ALOORA Help?
In ALOORA, you have three different types of help, all of which can be accessed from the same place: the icon in the top right-hand corner.
1. FAQs
2. Tutorials: in some tabs, you can get quick help by scrolling down the tutorial, which will give you the essential information to use the page you are consulting.
3. Training Courses: in Academy & Download, you can access a library of e-training courses in the ALOORA Academy, which are more comprehensive than the tutorials.
LANGUAGE - How do I change the language of ALOORA?
Once you have logged in, you can change the language of ALOORA in the ‘Configuration’ menu. ALOORA is available in 8 languages: Danish, Dutch, English, French, German, Italian, Polish and Spanish.
Home
HOME - Can I change the order in which the different information windows are displayed?
Yes, drag and drop the tile to the desired location.
HOME - I'm not interested in certain information. How can I remove it?
Click on the ‘Settings’ menu icon on the right-hand side of the screen to open the list of all possible windows and hide information you are not interested in. Click on it again to close the information window menu.
HOME - Is it possible to change the time period for the different windows?
Yes, just press the calendar icon in most windows. You can choose a specific time period for each window. The default is two weeks, or the last time you logged in if it was more than two weeks ago.
Your Labs
Card View - Am I obliged to work with the card view?
No, you can switch to table view at any time. Just click on the "Table" icon in the action bar just above the cards on the right side of the screen.
Card View - Can I see the analyses of an order?
You can see the analyses on a sample level, but not on an order level. So please select your order and click on the "Go to samples" button. Click on the "Info" icon to open the Quick Info. Sample per sample, you can see the analyses and the results in the "Results" tab of the quick info.
OR
You can select your order and click on the "Results" button. There you will see a table with all analysis and results per sample.
Card View - There is not much information on the card, how can I get more information?
To get more information about an order/sample in the card view, select the item and click on the "Info" icon. A window called "Quick Info" will open. You can see the samples and documents of the order. The "Additional data" tab shows you all the information of the selected columns in the table view.
DOCUMENTS - Can I download reports and documents of multiple orders?
Yes, simply select the orders or samples you require, open the drop down menu of the 'Download' button and select 'Documents'. All documents will be downloaded as a ZIP folder.
EXPORT - Can I export the grid?
Yes, click on the right button of your mouse and select export format you want (.csv or .xlsx)
EXPORT - How can I export the results of one or multiple orders in an Excel-file?
Select the data you want ot export, open the drop down menu of the button "Download", and select "Result data". You have different possibilities to export your data in Excel format.
FILTERS - Can I configure my own filters?
No, only exist pre-configures filters. To find specific orders/projects or samples, you can use the search function.
ORDER - How can I see the details of the order or my samples?
"You can only see the order details if the order has been created in ALOORA. In this case
in card view: select the order card and click on the "Open" icon
In table view: Select the order and click on the "Open" button.
ORDER - I use ALOORA as archive for my AGROLAB orders, is it limited in time?
No, currently there is no limit of time.
Results - Can I see the analyses results of an order?
You need to select your order(s) or sample(s) and click on the button "Results". ALOORA will open a new window were you can consult the results.
If you order get minimum the status "in progress", you can just double click on the card or the row of the order or sample you want to follw the results.
For more info, please consult the FAQ- Results.
Table view - Can I see the analyses of an order?
You can select your order and click on the "Results" button. There you will see a table with all analysis and results per sample.
Table view - How can I change the layout of the overview/grid?
You can drag and drop columns and you can click in the header to filter and change the order of the column. Furthermore, on the right side is a button where you can add or remove extra columns.
Time Filter - I do not see the all my orders, can I change this?
You should have all your orders in ALOORA. First check the time window of the entries, it can limit you to see orders out of the selected time period.
In case you still don't get your orders, please call your customer service department. When we create your ALOORA access, we transfer the last 250 orders. In case you had more orders at ALOORA access creation, you lab contact should make a special request to transfer older orders in ALOORA.
Results
DETAILS - How can I see the results of the order or my samples?
In Your Labs, select the respective order(s) or sample(s). You can then push the button "Results" or double click in one item to open the result view.
DOCUMENTS - Can I download or create any documents in Results View?
You can create new reports (. xls or .xml format) depending on the data of the grid, parameter and sample selection
DOCUMENTS - Can I download reports and documents of multiple orders?
Yes, simply select the orders or samples you require in 'Your Labs', open the drop down menu of the 'Download' button and select 'Documents'. All documents will be downloaded as a ZIP folder.
DOCUMENTS - If I select several orders, can my PDFs be merged?
No, ALOORA cannot merge PDF of multiple orders.
DOCUMENTS - Where can I find the reports and additional documents from the laboratory?
The main documents sent by the laboratory can be downloaded from "Your labs". Open the drop down menu of the "Download" button and select "Documents".
EXPORT - Can I also get a tailor made layout of my results in Excel?
Yes, we can provide a layout in which the results are ordered for your needs making it easy to import data directly into your Excel sheets. Contact your local Customer Service Department for more information.
EXPORT - How can I export the results of one or multiple orders in an Excel-file?
Select the data you wish to export and click the 'Export' button. You have several options to export your data in Excel format.
EXPORT - Where can I find these colorful Excel sheets in which my results are compared with legislation values?
Select the order you want to check, click export and select export with evaluation. AGROLAB only supplies national evaluations.
GRAPH - Can I see my results in a graph?
Choose the chart option to see into the grid the data in a graphic chart. You can also export the selected data in Excel with graph
GRAPH - When using a column chart, why is the bar sometimes framed and sometimes not?
A bar with a frame means that the result is <LOQ (Limit of quantification)
LAYOUT - How can I add or remove columns in the overview and in the details of the order?
On the right side there are 4 buttons where you can add or remove extra columns or info.
LAYOUT - How can I change the layout of the overview/grid?
You can drag and drop columns and you can click in the header to filter and change the order of the column. Furthermore, on the right side there are 4 buttons where you can add or remove extra columns or info.
Evaluation
EVALUATION - Can I change the layout of the sample grid?
Yes, it gets an Excel behavior: You can drag and drop columns. You can also add or hide some columns: Click on the ‘Columns’ menu icon to open the list of all possible sample data and select the data you are not interested in. Click on it again to close the columns menu.
EVALUATION - Can I evaluate multiple orders?
Yes, you can.
EVALUATION - Can you also evaluate results to my own limit values?
No, you can't.
EVALUATION - How do I do an AP04-calculation?
First you check the checkbox AP04-calculation. Then you click the new button that appears. In the popup, you select the samples you want to combine and click "AP04-calculation". Once you are ready, click "Done" and you can continue.
EVALUATION - Is it possible to define a content of "lutum" and "humus" by default, I don't want to change it all the time
Yes, in the "Configuration" view from the navigation bar, you can then define by default, the "Humus" content (%), "Lutum" content (%) and the pH-KCl in the block "Further options".
EVALUATION - What can I do in this view?
This view is used to evaluate results according to BoToVa (Dutch law) and Belgian laws.
EVALUATION - What happens if I change values for lutum and humus?
Depending on the dependencies of certain limit values conclusion about your samples may change.
EVALUATION - What is an AP04 evaluation and how do I do it?
Results of samples that are analysed in duplo and can be virtually mixed and sent to Botova to get an evaluation of the combined material.
Ordering
ANALYSIS - Can I flag my favorite analyses?
No, but your local Customer service department can do it for you. ALOORA will be able to present you this sorting via stars buttons to simplify the choice of AGROLAB products (3 stars: favorite, 2 stars: usually used, 1 star, rarely used).
ANALYSIS - I want my sample to be analysed on an extra parameter which I cannot find; what to do?
First, check if you can find your analyses with the search function. Otherwise, contact your customer service, the parameter/package has to be added to your pricelist. This action needs time in our system, the new product will be available the day after the implementation.
ANALYSIS - Soil and waste: Is there a check for eluate tests?
Yes, ALOORA checks for a combination of eluate test and eluate analysis.
GENERAL - How can an excess of matrices/contact persons/sample data/location data/analyse be removed?
Please contact your local Customer service department and specify clearly what you want to have removed.
GENERAL - How do I create a new order?
You can create a new order from scratch, you can make a new order out of a template, you can copy a selected ALOORA order and you can make an additional order on an ALOORA order already in the lab.
For the 2 first options, you can click on the general button on the top bar "New order".
GENERAL - How flexible is ALOORA regarding the selection I need to do?
ALOORA is customizable depending on your need. Contact your local Customer Service department to design it.
GENERAL - I have a specific offer from my sales manager, how can I select it in ALOORA?
Once you know you will need to get this specific offer in ALOORA, contact your local Customer service department, minimum 1 day before in order he/she can import it into ALOORA. Depending on the frame of your order, you will have to select the specific offer in offer or project list when you start your order.
GENERAL - I have created an order from scratch. I made a wrong entry in the first pop-up with customer or matrix choice; what do I need to do to correct it?
This initial information cannot be corrected because it affects the whole order. If your order is in draft, you will have to delete it by clicking on the trash can icon at any stage and start a new order.
If you have already sent the order to AGROLAB, you must contact your Customer Service Department to cancel it.
GENERAL - I sent an order but I forgot some analysis; what do I need to do?
Contact your local Customer service department or create an additional order. Note, an additional order is a new order on samples already in the lab and can bring extra costs for you. ALOORA will copy the info of the original order. You can delete sample(s), but not add sample(s). Be aware that if you use this option, a new order will be created, hence whatever you missed will not be added to your original order.
GENERAL - I sent an order but I want to correct some info (order reference, sample name…); what do I need to do?
A sent order cannot be modified anymore; you have to contact your local Customer service department to make the requested changes.
IMPORT - Can orders created as SIKB-XML (e.g. from TerraIndex) be imported into ALOORA?
Yes, orders from TerraIndex and other software can be sent directly to ALOORA so that you can check and validate the correct parameters and prices. Contact your local customer service department to set this up.
Order - Can I create a new order by copying a sample?
Unfortunately, this is not possible but you can copy the order of the sample and delete all samples of the order you do not need this time.
Order - Can I import an order with any type of file I want?
The import of complete orders is limited to specific formats, depending on the laboratory. Please check with your local Customer service department if you can Upload such orders.
Order - I cannot select the language in which I need my report
Please contact your local Customer service department and ask for the possibilities.
Order - I miss a contact person in my list; can I create one myself?
Yes, that is possible. If you cannot do it, contact your local Customer service department to have this item activated.
Ordering - Can I create my own project?
Yes, it is possible. If you miss this option, contact your local Customer service department.
Be conscious that by creating a project, your yearly contract will be used for each order created with this project.
SAMPLE - Can I enter more data than possible in the table? If so, how?
The table contains a column “add. Info” where you find a green or orange icon in the lines of each sample. When you click on the sample you arrive in a new mask where you can enter more information. In case the icon is orange it even means that it is mandatory for you to enter data in this mask.
Note that if you copy a sample, the additional info are copied too.
SAMPLE - I am using the AGROLAB import file to import my samples in my order, but I don't find how to do it?
In the 'Samples' step when ordering your samples you will find a button 'Import new samples'. You can now drag and drop your Excel file and press the import button. Your samples will appear immediately.
Warning: You can import samples with the same sample description at the same time. If you have samples with different sample descriptions, you will need to repeat the operation for each sample description.
SAMPLE - I have a big series of samples, I would like to import them directly into my order. Is it possible?
Yes, it is possible, but you need to use an Excel import provided by AGROLAB. Depending on the sample data you want to import, your laboratory can also create special imports for your layout provided its an Excel. Please contact your local Customer service department.
SAMPLE - I have a series of samples with the same sample data info, is there a way to register them quickly?
Concerning the info of the grid, you can click on the button “Show sample options” and define the default input for the series. Once you create a sample, the default input will be copied in the new sample. You can also do this after you have created the samples. In this case you need to press the double arrow to insert the default information. In case it should not be used for all lines, please select the ones where the info should be implemented into before clicking on the double arrow icon.
You can also use the sample copy function in Actions column.
SAMPLE - I send often the same kind of sample, can I create a favorite sample description to make me the registration faster?
Yes, you can. Describe your sample best as possible, then click on the star 'Favorite' and give a name to this sample kind. You will find your favorite in the "Favorite" drop down menu. When you create a new sample, just select your favorite sample description.
SAMPLE - Usually I create my order the same day I do the sampling, is there a possibility to register automatically that actual date is for sample taking?
Yes, in the "Configuration" view from the navigation bar, you can then define by default, "set actual date for sampletaking" in the block "Further options".
SAMPLE - When I create a sample, there are lot of columns to select, am I obliged to do it?
Please describe your sample as best as you can (as most steps plus attributes). This will lead to a faster and better processing at the laboratory. It is also very important because some analysis you might want to choose only appear the "deeper" you go into describing your sample.
Template - How do I create a template and how should I work with it?
Once your order is created, click on the button "Save as template" in step "Confirmation". ALOORA will copy this order as a template, and you will find it in the "Template" tab in Your Labs and the "Template" tab when you create a new order. You can now make a new order based on this template.
If you want to create a template without creating an order first please go to "Template" in "Your Labs" where youc an find a button "Create a new template".
Upload
UPLOAD - There is an upload-format missing; what to do?
Please contact your local Customer service department.
UPLOAD - What can I do in this view?
Here you can upload fully specified orders directly into your local laboratory's LIMS.
Logistics
LOGISTICS - The lab has sent me a link to a logistics partner but I cannot select it in ALOORA
Please contact your local Customer service department to have your link shown in ALOORA.
Team
TEAM - Can I copy the permissions of one user to all other sub-users?
Yes, simply select one user as the source and copy the settings to the targets.
TEAM - How do I get access to Team management?
You will only see this view if you are assigned as a "Superuser" (manager) granting you the possibility to change access to certain data for colleagues in your company.
TEAM - To what level can I restrict access to certain views for my sub-users?
Action / Customer / Project / Matrix.
TEAM - What does this FTP-settings mean?
This way other colleagues in your company can also access your FTP server to import complete orders (SIKB-only).
Configuration
CONFIGURATION - How do I change the language of ALOORA?
You can change the language of ALOORA selecting the requested language into the "Language" block. ALOORA is available in 8 languages: Danish, Dutch, English, French, German, Italian, Polish and Spanish.
CONFIGURATION - What do I need to do with the FTP-settings?
Nothing unless you have the possibility to import complete orders into ALOORA. You can fill in the FTP location to see its contents and select orders you want to import (SIKB-only)
CONFIGURATION - What does the option "automatically create barcode at sample registration" do?
In case you do not want to scan the barcodes provided by AGROLAB, ALOORA can create unique barcodes which you can print. Keep in mind that using prelabelled containers or labelling the samples with a barcode decreases the chance of mistakes by sample interchange or unclear containers.
CONFIGURATION - What does the option "automatically release of imported orders" do?
In some situations complete external orders can be imported and validated in ALOORA automatically. You will be informed by email whether your order was released to the lab successfully.
CONFIGURATION - What does the option "check for unsent orders" do?
You will get a message if you logout and have unsent orders in order registration. This tool reminds you not to forget to send orders and cause unnecessary delays for your orders.
CONFIGURATION - What does the option "set actual date for sample taking" do?
During the creation of new samples activating this option will let ALOORA insert today's date immediately. You can of course change this date for sample taking afterwards.
CONFIGURATION - What happens if I change a setting?
Unless you press the save button nothing is stored.
Mobile
MOBILE - Can I filter my results?
You have access to several pre-defined filters.
MOBILE - Can I get ALOORA on my mobile?
As far as you get an account you can connect to the ALOORA - results web-app on a mobile, entering ALOORA as usually on AGROLAB website. There is no application to download. Nevertheless, you can add ALOORA to your Home Screen where it will appear like any other app you can download.
MOBILE - Can I make an order in ALOORA Web app?
No, you can only register orders on the desktop version. In the web-app you can only see the orders, once they have already been registered.
MOBILE - Can I see info about the parameters (LOQ, method)
No, you need to open the PDF file to get some of those info.
MOBILE - Can I see the PDF report?
Yes, when the order is finished you get a button to access your report pdf.
MOBILE - How can I see my results?
You have 2 posibilities:
1) For finished orders, you can open the PDF report file
2) Once you have selected your order, the results can be found on the samples level
MOBILE - Is there a search function?
The search function can be only be used on the data displayed on the card or order details info.
MOBILE - What are the different steps of the progress bar?
The progress bar visualizes the status on the card.
MOBILE - What do the colors of the progress bar mean?
Green: all is OK
Yellow: There is an exceeded value, i.e. an analytical result that has surpassed a (legal) limit value defined in your order
Dark grey: the order is on delay
Light grey: the order has been cancelled
Invoices
DOCUMENTS - Can I download the documents of multiple invoices/orders?
Yes, you can.
EXPORT - Can I export the grid?
Yes, click on the right button of your mouse and select export format you want (.csv or .xlsx)
EXPORT - What can I do with your XML/XLSX exports?
This is a service with which we provide your invoice in XML of XLSX format. Contact your financial software provider to ask if their software can import these formats.
ORDERS - How can I get the order reference of my invoice
This information is not available in the Invoice Tab as not always the invoice corresponds to an order. You need to go to the Order tab, with the table view, and adjust the columns you need (e.g. order reference, invoice number, total per order, date of payment)
PAIMENTS - I do not see if my invoice is already paid
ALOORA does not provide this information. You will be informed by your local customer service department if your payment is overdue.
Laboratory service
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